Home  /  Privacy Policy

Your privacy

Privacy Policy

How Sophia Jewellers looks after the personal information you share with us, in our Stanmore shop and on this website.

Last updated: 26 October 2026

We never sell your dataYour details are only used to look after you, your orders and your jewellery.
Only what we needWe collect the minimum needed to deliver orders, repairs and valuations.
Secure paymentsCard and PayPal payments are handled by PayPal. We never see or store your full card details.
You’re in controlAsk us to see, correct or delete your information at any time.

01Who we are

This website and our shop are run by Sophia Jewellers Limited, a company registered in England and Wales (company number 04171087). Our registered office is 35 Ballards Lane, London N3 1XW, and our shop is at 48 The Broadway, Stanmore, Middlesex HA7 4DU.

We are the “controller” of your personal information. This means we decide how it is used and are responsible for keeping it safe under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Questions about your data? Contact Sami Ben-Harosh, who looks after data protection for us.
Email info@sophiajewellery.co.uk · Call 020 8954 5799 · Or write to us at the shop address above.

02What we collect

When you order online

  • Your name, billing and delivery address, email address and phone number.
  • What you ordered, how much you paid and any notes you add, such as strap sizing or engraving text.
  • Payment confirmation from PayPal. We never receive or store your full card number.

When you contact us

  • Your name, email address, phone number and your message, whether you use a form on this site, email, phone or social media.

When you visit the shop

  • For repairs, engraving, resizing and bespoke work: your name, contact details, a description of your item and the work agreed.
  • For valuations: your name, address and a description and photographs of the items valued.
  • For ear piercing: the name and age of the person being pierced, and the consent of a parent or guardian for anyone under 16.
  • Records of purchases and payments made in store.

When you browse this website

  • Technical information such as your IP address, browser and device type, and the pages you visit. We use this to keep the site secure and working properly.
  • Information from cookies. See Cookies below.

03How we use it, and why we’re allowed to

We only use your information when the law allows us to. Each use has one of the legal bases below.

What we do Legal basis
Process, deliver and support your online orders, including returns and refunds To perform our contract with you
Carry out repairs, engraving, valuations, bespoke work and ear piercing, and contact you about them To perform our contract with you
Reply to your questions and enquiries Our legitimate interest in helping customers, or steps you ask us to take before a contract
Keep financial records and meet tax, accounting and anti-money laundering duties Legal obligation
Protect the website and our customers from fraud, spam and hacking Our legitimate interest in keeping our business and customers safe
Understand how people use the website so we can improve it Your consent, given through our cookie banner
Send you news or offers, if you’ve asked us to Your consent, which you can withdraw at any time

We don’t use your information for automated decision-making or profiling that has legal or similarly significant effects on you.

04Who we share it with

We never sell or rent your personal information. We only share it with trusted organisations that help us run our business, and only as much as they need:

  • PayPal processes online payments, including card payments.
  • Royal Mail and other couriers receive your name, delivery address and sometimes your phone number or email, so they can deliver your order.
  • Our website host and email provider store this website and send order emails for us.
  • Security and anti-spam services (Cloudflare Turnstile, Wordfence and OOPSpam) check form submissions and site traffic to block bots and attacks.
  • Google provides website analytics, but only if you accept analytics cookies.
  • Specialist workshops and manufacturers receive your item and the details needed to complete the work, when a repair has to be sent to a brand’s service centre.
  • Professional advisers, such as our accountants and insurers, receive information where needed.
  • HMRC, the police or other authorities receive information only where the law requires it, or to prevent fraud or crime.

05International transfers

Most of your information stays in the UK. Some of our service providers, such as PayPal, Cloudflare and Google, may process data in other countries, including the USA. When this happens we make sure your information is protected. Either the country has been approved by the UK government as having adequate data protection, or the provider uses legal safeguards such as the UK International Data Transfer Agreement or Addendum.

06How long we keep it

Information How long
Orders, invoices and payment records 6 years after the end of the financial year, as required by HMRC
Repair, engraving and valuation records 6 years after the work is completed, in case of questions or claims
Ear piercing records and consent forms 6 years after the appointment
Enquiries and general emails Up to 2 years after our last contact with you
Marketing preferences Until you unsubscribe, then we keep a record so we don’t contact you again
Website security logs Up to 90 days

After these periods we securely delete or anonymise your information.

07Cookies

Cookies are small text files saved on your device when you visit a website. We use only a few cookies, and we ask for your permission before setting any that aren’t essential.

Type What it does Can you turn it off?
Strictly necessary Keeps your basket and checkout working (WooCommerce), keeps the site secure (Wordfence, Cloudflare) and remembers your cookie choices No. The site can’t work without these.
Payments Set by PayPal during checkout to process your payment securely and prevent fraud No, if you choose to pay
Analytics Google Analytics cookies show us, without naming you, which pages are popular Yes. These are off unless you accept them.

You can change your cookie settings at any time, or clear cookies in your browser. To learn more, visit the ICO’s guide to cookies.

08Your rights

Under UK data protection law you have the following rights:

AccessAsk for a copy of the information we hold about you.
CorrectionAsk us to fix anything that’s wrong or incomplete.
DeletionAsk us to delete your information, unless we have to keep it by law.
RestrictionAsk us to pause using your information, for example while we check it.
ObjectionObject to us using it for our legitimate interests or for marketing.
PortabilityAsk for your information in a format you can take elsewhere.
Withdraw consentChange your mind about cookies or marketing at any time.
ComplainContact the ICO if you’re unhappy. See Complaints.

To use any of these rights, email info@sophiajewellery.co.uk or call 020 8954 5799. It’s free, and we’ll reply within one month. We may ask you to confirm your identity first.

09Keeping it safe

This website uses an encrypted (HTTPS) connection. It is protected by a firewall, security monitoring and spam filtering, and only authorised staff can access customer records. Paper records in the shop are stored securely. If a data breach ever puts you at risk, we’ll tell you and the ICO as the law requires.

10Children

Our website isn’t aimed at children, and we don’t knowingly collect information online from anyone under 13. For ear piercing, we only collect a child’s details from their parent or guardian, and only to carry out the piercing safely and keep a record of consent.

11Complaints

If you have a concern about how we’ve handled your information, please talk to us first and we’ll do our best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline 0303 123 1113 · ico.org.uk/make-a-complaint

12Changes to this policy

We may update this policy from time to time, for example when the law or our services change. The latest version will always be on this page, with the date it was last updated at the top.

Any questions?

We’re happy to help

Visit us at 48 The Broadway, Stanmore HA7 4DU, Monday to Saturday 9.30am to 5.30pm.